This Privacy Code does not apply to information about business customers who carry on business as corporations, partnerships or other forms of association. FreshGoGo does, however, protect the confidentiality of such information in accordance with applicable law and our own policies.
Due to the nature of our business, we do not accept returns except for some exceptions.
Please check the quality and quantity of the items in your order as soon as possible. You may contact Customer Service for reasons including but not limited to: quality issue, missing product, damaged packaging, weight shortage, and expired product. A full or partial refund may be issued to your original form of payment.
• For perishable goods, please request for a refund within two (2) days of receiving the order.
• For non-perishable goods, please request for a refund within seven (7) days of receiving the order.
No refund or return will be honored if you fail to notify us within the timeframe listed above. To contact Customer Service, please go to "Order" section in the FreshGoGo App, select the order with issue, and click "Request Refund" to process your request. Picture(s) of the affected item need to be provided for verification purposes. Please note, we only honor return or exchange for items with quality issues, NO RETURN OR EXCHANGE FOR ITEMS WITH NO QUALITY ISSUE(S) WILL BE ALLOWED.